EP151: Mastering the Art of Feedback
FEEDBACK IS A GIFT
Don’t you want to make it the most meaningful gift possible?
Enjoy!
Listen Here:
(The notes below are only a brief bullet point summary of what is discussed in the podcast. Be sure to listen to get all of the goodness! If you would like a full transcription of the episode, please send an email request to: angie@angie-robinson.com. We’d be happy to provide that!)
If you missed our previous episode, I urge you to check out Episode 150, where we laid the groundwork on feedback essentials. In that episode, I introduced the significance of feedback, highlighting key skills like curiosity and mindset crucial for effective communication.
In our last post, I shared the Five Cornerstones of Effective Feedback: curiosity, mindset, cognitive bias, active listening, and communication preferences. We've already discussed curiosity and mindset, so let’s unpack the other three.
Understanding Cognitive Biases
Cognitive biases are fascinating little shortcuts our brains take to make decision-making efficient. While useful, they can sometimes hinder our ability to process information accurately. Here are a few biases to recognize:
Confirmation Bias: Interpreting information to support existing beliefs.
Recency Bias: Emphasizing the most recent events over past achievements.
Expedience Bias: Favoring quick actions and decisions.
Anchoring Bias: Relying too heavily on first impressions.
Halo Effect: Allowing one standout trait to overshadow other qualities.
By acknowledging these biases without judgment, we can begin adjusting our thinking and enhance our decision-making processes.
Elevating Communication with Active Listening
Active listening takes basic listening to the next level. It’s more than just hearing words—it's about showing genuine interest and empathy. Make sure to ask open-ended questions, paraphrase, and summarize to ensure comprehension and alignment.
Honoring Communication Preferences
Every feedback scenario is an opportunity to understand and adapt to individual communication preferences. Tools like Insights Discovery or DISC help explore these differences. By tailoring your approach, feedback becomes more impactful and resonant.
Practical Feedback Tips
Here are a few essential strategies for effective feedback:
Be Timely: Address issues promptly to maintain clarity and relevance.
Align with Goals: Ensure feedback is tied to team and organizational objectives.
Be Specific: Avoid vague statements; focus on specific actions and their impacts.
Avoid Labels: Don’t categorize feedback as "positive" or "negative." Emphasize it as constructive help.
Create an Authentic Experience: Foster an environment that is candid, transparent, and always respectful.
What Do You Think?
How might these strategies enhance your relationships and outcomes?
Head over to my Instagram account and send me a DM - - let me know what you come up with!
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